Promoting Native Hawaiian Culture & Values in the Workplace

Join us in partnership with the Native Hawaiian Hospitality Association for this training to promote the Hawaiian culture, value and traditions in the workplace.

This introductory 2-hour class will equip attendees with the tools to ensure that customers' needs are met with a high level of satisfaction. The following concepts will be covered through class exercises and activities.

Aloha: A foundational value and the core of hoʻokipa

• Understand and live a deeper meaning of Aloha as taught by Aunty Pilahi Pākī, one of Hawai‛i’s treasured kūpuna (elders).
• Learn about the foundational values that support Aloha.
• See how the expression of each foundational value in our lives enriches us and others.
• Understand Aloha as the essence of Hawaiian culture and the over-arching value of inclusiveness.

Understanding Hoʻokipa: Hosting and Customer Service

• Explores hoʻokipa (to host) as the Hawaiian model of hospitality.
• Discusses the skill sets needed to manage customer experience and take it to another level.
• Discusses the emphasis on the quality of the guest experience which depends on the relationship between the host, the guest and the place, and how it is to be deliberately managed.

Kuleana: Work Ethic, a privilege and responsibility

• Discusses effectuating kuleana by understanding its meaning through moʻolelo (stories).
• Explores kuleana as the building blocks of responsibility and how it is deeply rooted to understanding ones “sense of purpose” in both life and work.
• Objectives are to learn accountability, good work ethic and dependability as a result of identifying ones kuleana.